Everything about cancellations and returns

A refusal to accept shall not be deemed to be a revocation. In the event of a refusal of acceptance, costs will be incurred which will be borne by the recipient. These consist of handling fees and postage for shipping to and from the respective country.

The free shipping to Germany and Austria from 49 Euro is not applicable in this case. The order will be cancelled upon receipt at the package center and the purchase amount will be refunded, less shipping and handling charges, via the same payment method.

This also applies if the recipient has given a false, invalid or undeliverable address.

Although we make every effort to prevent damage to your goods during transit, it is possible that problems may occur. Please accept our apologies if you have received a damaged item.

In the best case you refuse directly the acceptance with your postman and contact us under hello@shapeworld.com or over our form for contact, so that we can send you your new package as fast as possible.

If you have already accepted the package and the transport damage is inside the packaging box, we ask you to document the damage directly with photos. It is important that you then contact us within two days of receipt of the goods with these pictures.
Just send us a short message to hello@shapeworld.com or use our contact form and attach about two to three pictures. Our team will then check all details as soon as possible and get in touch with you.

If you do not wish to keep the order, please complete thecancellation form and return the package to our address within 14 days with the unopened products and the cancellation form:

Shape World GmbH
c/o Ingram Micro CFS
Cologne St. 10
48163 Münster

We can only refund the purchase amount if the products are unopened.

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