Questions about the order

Please tell us your order number via our customer service. We will then look for you immediately.

Unfortunately, we cannot change the details of an order that has already been placed.

If you do not want to keep your order, then look under the topic return or write to us under hello@shapeworld.com.

The discount code must be confirmed after entering, only then it will be noted in your invoice. It is not possible to calculate or change the discount afterwards.

Send us a screenshot directly to hello@shapeworld.com if you have problems with the order process, so that we can help you better.

If you can’t find the order confirmation email, check your spam or junk folder in your email inbox. Check your email address if necessary.

If your e-mail address is incorrect, please contact us at hello@shapeworld.com so that we can help you. Share us in your e-mail to us, also your billing address to match.

Klarna carries out an identity and credit check to ensure that the data provided is correct and that you are actually behind the purchase. In the case of a purchase with the payment by instalment method, we are also legally obliged to check the creditworthiness of the customer before the conclusion of the contract in order to protect against private over-indebtedness. https://www.klarna.com/de/kundenservice/identitaets-bonitaetspruefung/wieso-fuehrt-klarna-eine-identitaets-und-bonitaetspruefung-durch)

It’s very simple. If you have reached the checkout with your order, the field “Enter voucher code” appears. There you can enter the voucher code and the discount will be deducted directly.

Yes, most of the time you can use our codes more than once. However, within the period of validity. In individual cases, the codes are only valid once.

No, only one discount code can be applied to an order at a time.

Please make sure that you have entered the code correctly and that it is still valid. If both of these are the case and the discount code is still not redeemable, you are welcome to contact us. We will help you!

I’m afraid not. Once your order has been placed, unfortunately no more codes can be added later. Be sure to enter the code when you check out.

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