Questions about payment

It is best to send us a screenshot of your error message to hello@shapeworld.com.

For orders we offer the payment methods Klarna invoice and installment purchase, Billpay SEPA direct debit (Germany), Amazon Pay, PayPal, credit card and SOFORT transfer.

An order confirmation and invoice will be sent automatically to the e-mail address you entered in your order. When ordering via Klarna invoice or installment purchase you will receive your invoice directly from Klarna.

For transfers from Switzerland and other countries, the money transfer may take 2 to 3 business days.

Paypal:

If you have chosen PayPal as your payment method, you will automatically be redirected to PayPal. There you can log in with your PayPal credentials and confirm the payment.

Klarna Invoice:

The purchase on account with Klarna is risk- and fee-free.
You have 14 days to pay the bill.

Please note the bank details on the invoice to avoid incorrect bookings.

Klarna hire purchase (only available for Germany)

The purchase on account with Klarna is risk- and fee-free.
You have 14 days to pay the bill.

Please note the bank details on the invoice to avoid incorrect bookings.

SEPA/Direct debit

When paying by direct debit, you give us permission to debit the amount due from your account. To do this, you simply send us your bank information and do not have to worry about the payment.

Amazon Pay

With Amazon Pay, you can use your payment methods stored at Amazon.co.uk in our shop to pay for our goods and services. You can use any payment method that you have stored at Amazon.de.

Credit card

With us you can pay comfortably and safely with your credit card. We accept credit cards from MasterCard, American Express, Diners Club and Visa.

SOFORT bank transfer

SOFORT Überweisung is an online payment system that specializes in secure payments on the Internet. SOFORT is TÜV-certified and uses the proven online banking security technology with PIN and TAN.

It is best to send us a screenshot of your error message to hello@shapeworld.com.

We are sorry if you are not offered the option of purchasing on account when placing an order. You’ll find out why below.

Please note that we unfortunately cannot manually influence the selection of the offered payment methods. Would you like to choose another payment method? We offer AmazonPay, PayPal and payment by credit card, among others.

 

From the Klarna help page:

“Klarna performs an identity and credit check to ensure that the data provided is correct and that you are actually behind the purchase. In the case of a purchase with the payment by instalment method, we are also legally obliged to check the creditworthiness of the customer before the conclusion of the contract in order to protect against private over-indebtedness. (Source: https://www.klarna.com/de/kundenservice/identitaets-bonitaetspruefung/wieso-fuehrt-klarna-eine-identitaets-und-bonitaetspruefung-durch/)”

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