Questions about the complaint

Of course we take your concern seriously and have your product examined.

Please fill out the attached complaint form and send it back to us signed by mail. Please send us a small sample with your order number to our office address:

Albin-Köbis-Str. 18
51147 Cologne

Very important: Please write your name plus the note Reklamation as sender (Abs.: Name /Reklamation) on the envelope. As soon as we receive your envelope, your product will be examined by us so that we have clarity. After we have checked what went wrong, we will get back to you.

If the error is not on our side, we can unfortunately not refund you for your product.

Thank you for your cooperation.

Complaint form

If you do not wish to keep the order, please complete the cancellation form and return the package to our address within 14 days with the unopened products and the cancellation form:

Shape World GmbH
c/o Ingram Micro CFS
Cologne St. 10
48163 Münster

We can only refund the purchase amount if the products are unopened.

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